Customer Relationship Management (CRM)

Competition is harsh in the modern business world, and products and services change rapidly. Adopting an integrated, customer-oriented strategy is therefore an optimum approach in ensuring the competitive edge that each and every business is seeking.

Customer Relationship Management (CRM) applications have been developed to allow companies to perform the difficult task of managing relationships with their customers. The information collected by a company’s various departments allow the company  to tailor its operations and products to match what it knows about the customer, its habits and needs, and to provide personalised service no matter the activity the client is engaged in (sales, marketing or support) using all communication channels (personal contacts, the Internet, call centers, kiosks, ATMs, etc.).

Tetra Solutions is a key player in the Albanian market, offering CRM solutions that cover the needs of businesses of different sizes engaged in different activities. The solutions are based on own products or on international platforms that are tailored to meet the specific needs of each and every company. Additional services include design, implementation and support for the solution.

  • Manage contacts
  • Resource management
  • Common activities
  • Mass activities
  • Sales opportunities

System Features

  • Workflows
  • Help Desk
  • Competition
  • Maintenance Contracts
  • Loyalty shcemes
  • Outsourcing telemarketing
  • Telemarketing
  • Synchronize with MS-Outlook
  • Timesheet
  • Retail campaigns

One very popular solution adopted by medium and large enterprises and organisations is Siebel CRM from Oracle, which offers extensive functionality and is considered a top choice around the world. The Siebel CRM platform is remarkable in that it:

  • covers all customer communication channels,
  • is flexible and easy to customise,
  • is technologically innovative,
  • covers all customer-facing procedures,
  • offers vertical solutions.

Tetra Solutions has invested considerably in its partnership with Oracle and is now an Oracle Global Partner (Siebel specialisation).

Tetra Solutions has also developed a partnership with SingularLogic for Galaxy CRM which is a fully functional solution for smaller companies and operates on the Galaxy platform.

Choosing Tetra Solutions as a Partner to Install a CRM System Guarantees:

  • Full application functionality.
  • Solutions tailored to the specific needs of the company and the business sector in which it operates.
  • Efficient implementation methodology.
  • Personnel with great experience and technical expertise specializing in system installation.
  • Consultancy and support services for efficient system use.
  • The ability to interface with other existing systems.

Tetra Solutions Partner, SingularLogic has developed, installed and supported CRM systems and has a broad client base in the region.

For example it has deployed:

  • The Siebel CRM in organisations such as EFG Eurobank, Vodafone, Cyta, Forthnet, and Cosmote, among others.
  • The Galaxy CRM in companies such as the HYGEIA Group, Y-Logimed, G-NET, Newsbeast, Vamvakas, and others.
  • Loyalty systems (Siebel) such as the Olympic Air system.

Tetra Solutions has experienced technical staff skilled in developing, configuring and providing technical support for specific products and solutions. Particular emphasis is attached to how each solution can be tailored to meet the needs of the specific environment, by transferring the experience and knowledge Tetra Solutions has acquired from previous CRM projects, to better utilize and safeguard the investment being made.

+ More information

One very popular solution adopted by medium and large enterprises and organisations is Siebel CRM from Oracle, which offers extensive functionality and is considered a top choice around the world. The Siebel CRM platform is remarkable in that it:

  • covers all customer communication channels,
  • is flexible and easy to customise,
  • is technologically innovative,
  • covers all customer-facing procedures,
  • offers vertical solutions.

Tetra Solutions has invested considerably in its partnership with Oracle and is now an Oracle Global Partner (Siebel specialisation).

Tetra Solutions has also developed a partnership with SingularLogic for Galaxy CRM which is a fully functional solution for smaller companies and operates on the Galaxy platform.

+ Benefits

Choosing Tetra Solutions as a Partner to Install a CRM System Guarantees:

  • Full application functionality.
  • Solutions tailored to the specific needs of the company and the business sector in which it operates.
  • Efficient implementation methodology.
  • Personnel with great experience and technical expertise specializing in system installation.
  • Consultancy and support services for efficient system use.
  • The ability to interface with other existing systems.
+ Experience

Tetra Solutions Partner, SingularLogic has developed, installed and supported CRM systems and has a broad client base in the region.

For example it has deployed:

  • The Siebel CRM in organisations such as EFG Eurobank, Vodafone, Cyta, Forthnet, and Cosmote, among others.
  • The Galaxy CRM in companies such as the HYGEIA Group, Y-Logimed, G-NET, Newsbeast, Vamvakas, and others.
  • Loyalty systems (Siebel) such as the Olympic Air system.

Tetra Solutions has experienced technical staff skilled in developing, configuring and providing technical support for specific products and solutions. Particular emphasis is attached to how each solution can be tailored to meet the needs of the specific environment, by transferring the experience and knowledge Tetra Solutions has acquired from previous CRM projects, to better utilize and safeguard the investment being made.

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